Consolidating Platforms: How to Rethink Your Contact Center Tech Stack

Tuesday, May 13 | 11am PT / 2pm ET
CX is evolving fast—and if your contact center is still running on disconnected systems and outdated processes, you’re already falling behind. The reality? Fragmented tools are costing you money, time, and customer loyalty.

In this webinar, CX analyst Katherine Stone from CX Foundation will show you how AI, automation, and a unified platform can transform your contact center, delivering faster service, lower costs, and smarter decision-making.

What You’ll Gain:

  • Learn about the benefits of unifying your platform to eliminate inefficiencies

  • Bring together your historical and real-time customer data to drive improvements and operational excellence

  • Orchestrate journeys and deliver automated next-best actions

  • Better train/coach agents in real-time

  • Cut costs and improve efficiency with AI-driven automation

81% of companies say consolidating customer data into one system of record would improve CX—so why wait? Sign up now and future-proof your contact center.

Speakers