CX Megatrends to Watch in 2025 and Beyond

On-Demand
In this on-demand webinar, we explore the trends reshaping customer service. From sustainability to omnichannel CX and personalization, discover how the latest innovations will drive the future of contact centers and customer experience. 

Learn how AI, automation, and hybrid contact centers transform the industry and empower businesses to do more with less.

Key Trends We Will Discuss:

  • The top CX channel for investment in 2025 (hint: it's not chatbots!)

  • Minimizing customer effort and reducing churn with proactive outbound engagement

  • Doubling agent capacity with real-time AI guidance and automation

Speaker

Monica Noordam Norton_round_V2
MONICA NORTON
VP of Communications & Content,
Nextiva