How do you get to where you want to go? How do you achieve modern customer experience mastery?
You identify where you are and what’s possible. Then map your path to success. 30-year customer experience veteran, Edwin Margulies, has the guiding map. He literally wrote the book on achieving CX maturity.
In this webinar, Edwin Margulies provides key takeaways from his book, "Mastering the Customer Experience." He explains the model he uses to help contact center CX professionals visualize the intersection of their current landscape and their desired outcomes, and create a strategic approach to achieving an amazing customer experience. Then, he shows how these factors connect to five key areas he calls the "Five Compass Points of Success."
Viewers will get a sneak peek of where it all begins — the essential steps he uses in his 8-Step Discovery Process for excellence.
