---
title: "Inside the AI-Driven Contact Center: Key Insights from Innovators & Practitioners"
description: Elevate your contact center with AI insights from industry-leading experts with decades of experience in engineering solutions and building businesses around modern contact center offerings.
image: http://get.nextiva.com/hubfs/111924-Nextiva-OnDemand-Webinar-Social-1200x627-v4.png
---

![](http://get.nextiva.com/hs-fs/hubfs/Webinar/white-logo.png?width=170&name=white-logo.png)

# Inside the AI-Driven Contact Center: Key Insights from Innovators & Practitioners

On-Demand

Contact centers are under pressure to deliver exceptional customer experiences that are personalized, efficient, and effortless. As AI technology continues to advance, it offers a powerful solution to meet these rising demands. However, incorporating the complex landscape of AI tools and strategies into your business can be daunting.

Discover the next wave of contact center transformation. Leading industry experts unite to share their extensive experience in creating innovative solutions and building thriving businesses around today’s advanced contact center offerings.

Join Edwin Margulies, Nextiva’s Chief Evangelist and acclaimed author on customer experience, and Jason Shatzkamer, CEO of outboundANI. Together, they bring decades of expertise in the evolving world of AI-driven contact centers.

 

![](http://get.nextiva.com/hubfs/Webinar/line.png)

## Get exclusive insights on:

- Understanding how upcoming regulation affects the contact center
- Where AI is powerful and where it falls short
- What AI means for the agent experience
- Practical AI and automation use cases to start with and grow into

## Speakers

![Edwin_Margulies_round-v2](http://get.nextiva.com/hs-fs/hubfs/Edwin_Margulies_round-v2.png?width=150&name=Edwin_Margulies_round-v2.png "Edwin_Margulies_round-v2")

EDWIN MARGULIES

Chief Evangelist,  
Nextiva

![Sarah_Skidd_round-v2](http://get.nextiva.com/hs-fs/hubfs/Sarah_Skidd_round-v2.png?width=150&name=Sarah_Skidd_round-v2.png "Sarah_Skidd_round-v2")

SARAH SKIDD

Product Marketing Manager,  
Nextiva

![Jason_Shatzkamer_round](http://get.nextiva.com/hs-fs/hubfs/Jason_Shatzkamer_round.png?width=150&name=Jason_Shatzkamer_round.png "Jason_Shatzkamer_round")

JASON SHATZKAMER

CEO & Principal Cofounder,  
outboundANI

[Watch Now

](http://get.nextiva.com/inside-the-ai-driven-contact-center-key-insights-from-innovators-and-practitioners#form-div)

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