Contact centers are under pressure to deliver exceptional customer experiences that are personalized, efficient, and effortless. As AI technology continues to advance, it offers a powerful solution to meet these rising demands. However, incorporating the complex landscape of AI tools and strategies into your business can be daunting.
Discover the next wave of contact center innovation as three leading contact center experts unite to share decades of experience in both engineering innovative contact center solutions and building businesses around modern contact center offerings.
Join Edwin Margulies, Nextiva’s Chief Evangelist and acclaimed author on customer experience, along with Jason Shatzkamer, CEO of outboundIQ, and Kevin Shatzkamer, CVP, Customer Experience Strategy & Ops, Microsoft. Together, they bring decades of expertise in the evolving world of AI-driven contact centers.
