In need of a cloud-native platform, OTK chose Nextiva for its ability to integrate with a proprietary CRM/health record system and its omnichannel automation capabilities. Since going live with Nextiva, OTK has exceeded daily business goals by 93%, improved agent and customer experiences, and reduced vendor count and cost for multichannel outreach.

Join Mandi Thomas to learn more about how they’re achieving seamless, AI-enabled, automation-rich experiences for agents and customers in a secure, compliant environment.

In this session, you'll discover how Altitude has reimagined their guest interaction strategy, achieving an 18% reduction in inbound calls. Learn how they utilize SMS for targeted promotional offers, driving greater engagement and enhancing guest satisfaction. And we'll explore how Altitude has significantly cut operational costs 60-80% by transitioning from an outdated legacy system to a state-of-the-art platform.

Joseph Steen will provide you with actionable insights to elevate your communication strategies, optimize expenses, and enhance guest experiences. Don’t miss this opportunity to learn from Altitude’s success and gain the knowledge needed to overhaul and improve your own approach – for outstanding results.

Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow to build and maintain a focus on the customer.

Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!