Mastering the Future: Strategies for Unified Customer Experience Management

Customer Experience isn't just about solving an issue—it's about creating lasting relationships and driving business growth. But how do you master this in a fragmented, multi-channel world?

In this webinar, Ben Kirchner shares practical advice and actionable strategies for improving customer experience to stay ahead in a competitive market.

We’ll cover how to:

Grow customer lifetime value—Engage with your customers anywhere, anytime, across any channel with personalized, context-driven support.
Operate more efficiently—Reduce your cost per interaction with AI and automation that increases self-service, boosts workforce productivity, and reduces attrition.
Maximize technology investments—Consolidate, integrate, and customize your technology in ways that reduce costs and IT overhead, while increasing business collaboration.

Mastering the Future: Strategies for Unified Customer Experience Management

We’ll cover how to:

Speaker