Is automation and the use of AI a bit intimidating?
Don't know exactly where to start?
Don't worry, our panel of CX experts will help make sense out of all the noise over AI and provide practical advice on how to take advantage of this exciting technology.
Join this masterclass to hear the experts share how businesses are:
- Improving employee morale and retention by eliminating repetitive tasks
- Achieving better customer loyalty by eliminating friction and offering their communication channels of choice
- Cutting wrap-up time in half by automating summaries and note-taking
- Providing help to agents with automated coaching and oversight
In this session, Justin Franklin will share insights on automation uplift taken from live results in an asset recovery and BPO scenario.
