Today’s customers have high expectations. They want personalized experiences on every channel they engage with and are increasingly concerned about the security of the data they share throughout their journey.
In fact, 54 percent of CX Network members strongly agree that data security is becoming more important to their customers. For the enterprises behind these interactions, this shift presents both challenges and opportunities.
In this webinar, Kate Hodgins shares valuable insights gathered from business managers and senior leaders across various industries. These practical insights, paired with real-world examples, will help you develop a CX strategy that effectively meets evolving customer expectations.
