Seamless Customer Experience - Combining AI, VA with Live Agents

In today’s fast-paced, digitally-driven world, delivering a seamless customer experience is essential for businesses to remain competitive. A strong customer engagement strategy is at the heart of any successful brand strategy, where AI, digital, and human engagement must work in harmony.

Despite significant shifts in consumer preferences and the rapid expansion of digital engagement channels, many brands struggle to take the first steps toward investing in AI and conversational bots.

In this roundtable discussion, we covered:

Why companies should avoid relying solely on automation to gain a competitive edge and instead carefully evaluate each use case, aiming to strike the right balance between automation and personalized human interaction.
How despite significant shifts in consumer preferences and the expansion of digital engagement, many brands struggle to take the first steps toward investing in AI and conversational bots.
Why every enterprise, large or small, should take time for self-reflection, and how to identify quick-win opportunities to effectively use AI and automation alongside live intervention.
Actionable strategies to leverage AI for enhancing your workforce, expanding agent capabilities, optimizing self-service, and crafting customer journeys that benefit both agents and customers.

Learn from industry leaders who are shaping the future of customer service.

Seamless Customer Experience - Combining AI, VA with Live Agents

In this roundtable discussion, we covered:

Speaker