The CX Sweet Spot: Finding the Perfect AI & Human Balance

On-Demand
Winning in customer experience isn’t about choosing between AI or humans—it’s about orchestrating them together in a way that drives business results. 

The most successful organizations achieve the perfect balance: AI and automation enhance efficiency, while human connections build trust and loyalty

Join us for this insightful webinar to discover how integrating people, process, and AI leads to:

  • Higher revenue – AI-driven insights + human engagement create stronger customer relationships

  • Lower costs – Automate workflows to reduce service costs and boost efficiency

  • Better customer experiences – Personalization at scale without losing the human touch

  • Stronger operational performance – Increase agent productivity and effectiveness with intelligent automation

79% of business leaders already recognize CX as a revenue driver. Now, it’s time to take action with a harmonized AI + human strategy that delivers real results.

Watch now to learn how to unify your CX strategy for sustainable growth!

Speakers

Jamaal-Savwoir
JAMAAL
SAVWOIR
Head of UCXM Partner Engagement,
Nextiva
Ben_Kirchner_Round_Headshot
BEN
KIRCHNER
Sr. Manager, Product Marketing,
Nextiva