In a customer-centric world, delivering an exceptional customer experience is paramount to business success, yet practitioners still face challenges when measuring and communicating the success of their CX initiatives. In fact, CX Network’s research found 63 percent of practitioners know CX delivers benefits to their organizations that go unmeasured.
Now that your 2025 plans are set, it’s time to plan how you will measure their total impact and returns.
Following on from the CX Network report Benchmarking contact center efficiency: Key metrics and best practices, this interactive webinar will inform CX practitioners on how to measure performance, select and analyze essential metrics and implement best practices for optimizing operations and improving customer satisfaction.
You can also hear about latest industry trends and best practices to optimize your CX efforts and build lasting relationships with your customers.
