Have you been wondering where to start leveraging AI in your contact center?
Not quite sure which use cases move the needle of productivity for your customers and agents?
Watch our on-demand masterclass, led by industry experts with experience developing and launching AI-based solutions. In this session, we explore the top five use cases of AI in contact centers, providing an excellent starting point for integrating this innovative technology.
We covered the following use cases:
- Agent Assist Use Case: Real-time voice transcription and automatic summarization
- Agent Assist Use Case: Generative AI-based agent assist for summaries and agent coaching
- Supervisory Monitoring Use Case: AI-based compliance scorecard and alarms
- Intelligent Routing Use Case: Use of AI to characterize chats and emails with skills routing
- Escalation + Intervention Use Case: AI-based classification to escalate text messaging to supervisors
