Upgrading Your Contact Center: What Your Team Needs to Know about Implementing New Technologies

On-Demand
A contact center upgrade isn’t just about new software—it’s a chance to improve how your team works and serves customers.

In this on-demand webinar, we share lessons from real contact center upgrades—what made a difference, what teams wish they had done sooner, and how to prepare for a smoother rollout.

You’ll learn a simple, practical approach to help you:

  • Get IT and operations on the same page early

  • Avoid common setup mistakes

  • Help your teams feel ready and confident on day one

  • See faster results for your team and your customers

If you're planning an upgrade or want to make the most of one in progress, this session will give you clear, usable guidance to get it right from the start.

Speakers

Lauren-Jackson
LAUREN
JACKSON
Vice President of Global Service Delivery
Kate-Hodgins
KATE
HODGINS
 Sr. Director, Portfolio Product Marketing