In today’s fast-paced business world, CX and IT leaders are under pressure to optimize applications, services, and processes to stay ahead of the curve. But with so many new and emerging technologies, what should you prioritize to ensure the highest success?

Join Metrigy President and Principal Analyst Irwin Lazar as he shares insights from data gathered from hundreds of CX leaders to help you identify actionable strategies for improving customer satisfaction, streamlining operations, and boosting business outcomes. Topics will include the proper role of AI, how to leverage “voice of the customer,” ensuring consistent engagement across all channels, benefits of integrating CX and UC, and what key performance indicators (KPIs) are most important.

Revolutionize your CX by integrating AI-driven automation to enhance your agents’ workflow, so they’ll be free to work with increased productivity and decreased burnout. Learn how AI-powered support can elevate agent performance while still maintaining the personalized, human support your customers deserve. 

ISG’s Wayne Butterfield joins us to share real-world success stories of how AI is augmenting the workforce, effectively and smoothly integrating with human operations and turning your contact center into a profit powerhouse.

In today’s competitive landscape, your customer experience (CX) isn’t just a differentiator—it’s the foundation for sustained growth. Discover how to orchestrate a seamless journey that fosters trust, delivers personalized experiences, and anticipates customer needs with proactive outreach.

Join CX expert Jeannie Walters for a dynamic live session that goes beyond the basics. Jeannie will share actionable strategies to connect with your customers at every touchpoint. Learn how to make CX a strategic advantage, ensuring your business not only meets but exceeds expectations—earning loyalty, trust, and long-term success.

Create meaningful customer connections and position your organization as a leader in customer engagement.